Return Policy

We are very confident that our products will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days.

To Request A Return
Contact Customer Service at customerservice@epicemd.com and request a Return Authorization Code for your order. You will be sent a Return Authorization by email. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.

After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s). Please return the merchandise pre-paid and insured via a trackable carrier (UPS, Fedex, DHL or Airborne)

All items are inspected prior to shipment and are shipped insured. We are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier.

We will notify you via email when we have processed your return.

Please note:

1. If the unit has been excessively used additional charges may be deducted from the purchase price.
2. The original shipping costs of the products is non refundable, and is the customers responsibility.
3. The Customer is responsible for all freight charges on a return.
4. All products must be returned in all the original boxes or packaging..
5. Gifts to third parties are not refundable, and can only be exchanged.

Shipping Policy

1. Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.
2. We offer UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
3. Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery.
4. Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST.
5. Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time.
6. You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
7. International shipping policy: Packages will be shipped via UPS unless a less expensive alternative is found. Actual shipping weights will apply and may be higher that quoted during the checkout process.

Privacy Policy

Company Name: Épicé International, LLC
Address: 125 E. Merritt Island Cswy. Ste 209 #414
City, State, Zip: Merritt Island, FL 32952
e-mail: customerservice@epicemd.com
Phone: 321.544.2211
Office Hours: Monday through Friday 8am to 5pm EST
Effective date of policy: August 11, 2009

1. For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name, IP address and e-mail address

2. We collect:
   1. the domain name and e-mail address (where possible) of visitors to our Web page
   2. the e-mail addresses of those who post messages to our bulletin board
   3. the e-mail addresses of those who communicate with us via e-mail
   4. the e-mail addresses of those who make postings to our chat areas
   5. aggregate information on what pages consumers access or visit
   6. user-specific information on what pages consumers access or visit
   7. information volunteered by the consumer, such as preferences, survey information and/or site registrations
   8. name and address
   9. telephone number
   10. fax number
   11. payment information (e.g., credit card number and billing address)

3. The information we collect is:
   1. used to improve the content of our Web page
   2. used to customize the content and/or layout of our page for each individual visitor
   3. used to notify visitors about updates to our Web site
   4. shared with agents or contractors who assist in providing support for our internal operations?
   5. used by us to contact consumers for marketing purposes
   6. not shared with other organizations for commercial purposes.
   7. disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Web site and applicable laws, or to protect against misuse or unauthorized use of our Web site
   8. to a successor entity in connection with a corporate merger, consolidation, sale of assets, or other corporate change respecting the Web site

4. We use cookies to:
   1. store visitors preferences
   2. record session information, such as items that consumers add to their shopping cart.
   3. record user-specific information on what pages users access or visit
   4. alert visitors to new areas that we think might be of interest to them when they return to our site
   5. to record past activity at a site in order to provide better service when visitors return to our site
   6. ensure that visitors are not repeatedly sent the same banner ads
   7. customize Web page content on visitors? browser type or other information that the visitor sends

5. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address and telling us that you do not want to receive e-mail from our company.

6. From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us e-mail at the above address and telling us that you do not want us to share your e-mail address with other companies.

7. From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us e-mail at the above address

8. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address
9. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address and telling us that you do not want to receive telephone contact from us with information regarding new products and services or upcoming events.
10. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
11. Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address
12. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site